Return Policy

 

Effective Date: [Date]

Thank you for choosing RenewX Pharma for your healthcare needs. We strive to provide high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we offer a straightforward return policy outlined below:

1. Eligibility for Returns:

   • To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

2. Timeframe for Returns:

   • You may return eligible items within 30 days from the date of purchase. After 30 days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

   • To initiate a return, please contact our customer service team at [customer service email or phone number] to request a return authorization (RA) number. Returns made without an RA number will not be accepted.
   • Once you have received your RA number, securely package the item(s) you wish to return, including all original packaging and any accessories, and ship it to the address provided by our customer service team.
   • Please include a copy of your original invoice or order confirmation email with your return shipment.
   • Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

4. Refund Process:

   • Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item(s).
   • If your return is approved, a refund will be processed to your original method of payment within [number of days] business days. Please note that it may take some time for the refund to appear on your credit card or bank statement, depending on your financial institution.

5. Exchanges:

   • If you received a defective or damaged item and need to exchange it for the same product, please contact our customer service team to arrange for a replacement.

6. Non-Returnable Items:

   • Certain items are not eligible for return or exchange, including but not limited to:
     • Prescription medications
     • Personal care items (e.g., skincare products, hygiene products)
     • Items marked as final sale or clearance

7. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue promptly, either by issuing a refund, replacement, or store credit.

8. Return Shipping Address:

   • [Insert Return Shipping Address Here]

9. Policy Updates:

   • We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

If you have any further questions or concerns about our Return Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with RenewX Pharma is a positive one.

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