FAQ - Frequently Asked Questions

Since its establishment in 2008, Renew X Pharma has been dedicated to delivering excellence in every product offered. Our commitment lies in furnishing top-tier items at unmatched affordability. As discerning consumers, you’re aware that scammers simply can’t meet the mark of approved sellers. For peace of mind, we advocate for the savvy approach: commence your journey with us by placing small trial orders. This not only ensures the authenticity of your source but also solidifies your trust in our quality and integrity.

Typically, our order processing timeline spans 1-2 business days under normal circumstances. Please bear in mind that during peak periods or holidays, processing may extend beyond this timeframe. Upon approval of your payment, an email notification confirming your order’s processing will be dispatched within 48 hours. Furthermore, expect a subsequent email alerting you of your order’s shipment, complete with a tracking number and a link for real-time monitoring of its journey.

Should you detect any inaccuracies in your shipping address, kindly inform us promptly. Regrettably, once your package has embarked on its journey from our facility, adjustments cannot be made. It’s essential to note that once the package is in transit, we relinquish responsibility for any ensuing damages, delays, or losses.

Once payment is received, we swiftly commence order processing. Given this immediacy, we regret to inform you that adjustments or cancellations to orders are not feasible.

Due to the popularity of certain products, maintaining a surplus inventory that consistently meets high demand can be challenging. Consequently, products may occasionally be listed as “in stock” despite being temporarily unavailable. In such instances, we encourage you to proceed with your orders, which will be queued for fulfillment. While we may not always provide precise restocking timelines, we will communicate any estimated schedules provided by our manufacturers or suppliers. Please note that restocking durations can vary, ranging from as short as 2 days to potentially over 4 weeks, depending on the product. As vendors, we are sometimes subject to the production timelines of our manufacturers. Please understand that purchased back-ordered products are not eligible for immediate refunds due to timing constraints. However, refunds will be considered if a back-ordered product is officially declared discontinued by our manufacturers or suppliers, rendering it permanently unavailable.

There are no minimum or maximum order requirements to worry about.