Refund and Returns Policy

At Renew X Pharma, we prioritize the quality and safety of our products to ensure our customers have the best experience possible. Due to the nature of our products, we do not accept returns once an order has been shipped. This policy helps us maintain high product quality, safety, and customer confidence standards.

However, if any product is damaged during shipping, we are here to help. We will replace damaged items at no additional cost to you. Please follow the steps below to request a replacement for damaged items.

Replacement Process for Damaged Items

Report Damage: Contact our customer support team within 7 days of receiving your order to report any damage. Please include your order number, a description of the damage, and photographs of the affected product(s) and packaging.

Verification: Our team will review the information provided to confirm eligibility for a replacement.

Replacement Confirmation: Once verified, we will arrange to have a replacement product shipped to you at no additional cost.

We strive to ensure that every order reaches you in perfect condition, and we appreciate your understanding regarding our policy on returns and replacements. If you have any questions or concerns, please feel free to reach out to our customer support team.

Thank you for choosing Renew X Pharma.