Shipping Policy

Thank you for choosing RenewX Pharma for your healthcare needs. We strive to ensure that your orders are processed efficiently and delivered to you in a timely manner. Please review our Shipping Policy below:

  1. Order Processing Time:
    • Orders are typically processed within 1-2 business days from the date of purchase. However, during peak seasons or promotional periods, processing times may be slightly longer.
  2. Shipping Methods:
    • We offer standard shipping through reputable carriers such as UPS, FedEx, and USPS. The shipping method available for your order will depend on your location and the size/weight of the package.
  3. Shipping Rates:
    • Shipping rates are calculated based on the weight of your order and the shipping destination. You will be able to view the shipping costs during the checkout process before making payment.
  4. Delivery Times:
    • Delivery times vary depending on your location and the shipping method selected. Typically, standard shipping within Canada only takes 3-7 business days. We do not ship outside of Canada.
  5. Order Tracking:
    • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment.
  6. Shipping Restrictions:
    • We currently only ship to addresses within Canada. We apologize for any inconvenience this may cause to our international customers.
  7. Delivery Issues:
    • In the rare event that your order is delayed or lost in transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible.
  8. Shipping to Multiple Addresses:
    • At this time, we are unable to ship orders to multiple addresses. Each order must be shipped to a single address provided during the checkout process.
  9. Signature Requirement:
    • Some orders may require a signature upon delivery. This is typically for high-value orders or orders containing prescription medications. If you are not available to sign for your package, the carrier may leave a notice with instructions for arranging re-delivery or pickup.
  10. Holiday Shipping:
    • During peak holiday seasons, shipping carriers may experience delays due to increased volume. We recommend placing your orders early to ensure timely delivery, especially around major holidays.
  11. Order Modifications:
    • Once an order has been placed, we are unable to modify the shipping address or shipping method. Please double-check your shipping information before completing your purchase.

If you have any further questions or concerns about our Shipping Policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with RenewX Pharma is a pleasant one.